Last updated: 21 August 2026
1. Introduction
We want you to be completely satisfied with our web hosting and domain registration services (collectively, the "Service"). If you are not satisfied with our Service, we offer a refund within a certain period of time, subject to the terms and conditions set forth in this Refund Policy.
2. Refund Eligibility
2.1. Web Hosting Services
We offer a 30-day money-back guarantee for our web hosting services. If you are not satisfied with our web hosting services within the first 30 days of your subscription, you may request a full refund. Refunds will be issued to the payment method used to purchase the Service.
2.2. Domain Registration Services
We do not offer refunds for domain registration services. Once a domain has been registered, the registration cannot be cancelled or refunded.
3. Refund Procedure
To request a refund, please contact our customer support team. We will process your refund within 7 business days of receiving your request. Refunds will be issued to the payment method used to purchase the Service.
4. Exceptions
4.1. Violation of Terms of Service
We reserve the right to refuse a refund if you have violated our Terms of Service, including our Acceptable Use Policy and other policies.
4.2. Renewals
We do not offer refunds for renewals of our Service.
4.3. Promotions
If you received a promotional discount when purchasing our Service, the refund amount will be adjusted to reflect the discount.
5. Changes to this Refund Policy
We may update this Refund Policy from time to time. If we make material changes to this Refund Policy, we will notify you by email or by posting a notice on our website.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected].
